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Privacy Policy

In accordance with the transparency requirements and best practices applicable in Mauritius, as well as the Data Protection Act 2017 relating to the protection of personal data, this legal notice informs users of the website South Adventure Experience about the identity of the parties involved in its creation and management.

1. Introduction

South Adventure Experience is committed to protecting the privacy and personal data of our users in accordance with the Data Protection Act 2017 of Mauritius (« DPA 2017 ») and international best practices. This Privacy Policy explains how we collect, use, share, and protect your personal data when you visit our website southadventureexperience.com or use our services. It also outlines your rights regarding your personal information.

2. Data Controller

South Adventure Experience – Telephone: +230 5795 4119 – Email: contact@southadventureexperience.com
Data Protection Officer (DPO):
For any questions about your data, please contact our DPO at the email address above.

3. What Is Personal Data?

Personal data means any information relating to an identified or identifiable natural person. This includes, but is not limited to : Name, surname, email address, phone number, Postal address, geolocation data, payment information (credit card number, booking history), data collected via cookies or analytics tools (IP address, browsing behavior).

4. What Data Do We Collect and Why?

4.1 Data Collected Directly from You

  • We collect data you provide voluntarily, such as when you: Book a tour or activity;
  • Subscribe to our newsletter;
  • Contact us via a form or email;
  • Create a user account.
  • Purposes: Manage your bookings and services;
  • Respond to your inquiries or complaints;
  • Send promotional information (with your consent);
  • Improve our services and personalize your experience.

4.2 Data Collected Automatically

  • When you visit our website, we automatically collect technical information using cookies and analytics tools (Google Analytics, Facebook Ads): IP address, browser type, pages visited;
  • Visit duration, interactions with the site.
  • Purposes: Analyze traffic and optimize the website;
  • Personalize ads and content;
  • Ensure security and prevent fraud.

5. Legal Basis for Processing

  • We process your data based on the following legal grounds (DPA 2017): Your consent (e.g., newsletter subscription, cookie acceptance);
  • Performance of a contract (e.g., managing your booking);
  • Legal obligations (e.g., retaining data for accounting);
  • Legitimate interests (e.g., improving services, website security).

6. Sharing and Transfer of Data

6.1 Sharing with Third Parties
We do not sell or rent your personal data. We may share it with:
Service providers (hosting, payment processing, analytics) under confidentiality agreements;
Legal authorities if required by law (e.g., court order).

6.2 International Transfers
Your data may be transferred to third countries (e.g., servers in Europe or the USA) for technical or operational reasons. These transfers are governed by:
Standard contractual clauses compliant with DPA 2017;
Equivalent security safeguards as those in Mauritius.

7. Security and Data Retention

7.1 Security Measures

  • We implement technical and organizational measures to protect your data against:
  • Unauthorized access;
  • Loss, destruction, or alteration;
  • Security breaches.
  • Examples:
  • Encryption of sensitive data;
  • Restricted access to authorized employees;
  • Regular and secure backups.

7.2 Data Retention Period
Your data is retained only as long as necessary to:

  • Provide the requested services;
  • Comply with legal obligations (e.g., 5 years for tax records);
  • Resolve disputes.
  • After this period, your data is deleted or anonymized.

8. Your Rights

Under the DPA 2017, you have the following rights:

  • Right of access: Request a copy of your data.
  • Right to rectification: Correct inaccurate information.
  • Right to erasure (« right to be forgotten »): Delete your data, subject to conditions.
  • Right to restrict processing: Suspend the use of your data.
  • Right to object: Refuse processing for legitimate reasons.
  • Right to data portability: Receive your data in a structured format.
  • Right to withdraw consent at any time.

To exercise these rights, contact us at contact@visiterilemaurice.com. We will respond within 1 month (extendable to 2 months for complex requests).

9. Cookies and Similar Technologies

Our website uses cookies to:

  • Facilitate navigation;
  • Analyze audience (Google Analytics);
  • Personalize ads (Facebook Ads, Google Ads).

You can: Accept or reject cookies via our consent banner; Manage preferences in your browser settings. For more details, see our Cookie Policy.

10. Changes to This Policy

This policy may be updated to reflect: Legal changes (e.g., amendments to DPA 2017);
Changes in our data processing practices.
We will notify you of significant updates via our website or email.

11. Contact and Complaints

For questions or complaints about your data:
Email: contact@southadventureexperience.com
You may also file a complaint with the Data Protection Office of Mauritius: http://dataprotection.govmu.org

12. Links to Third-Party Sites

Our website may contain links to external sites. We are not responsible for their privacy practices. Please review their respective policies.

Your trust is our priority.